Product: Atlantic Broadband Customer Care Clear all filters (8 of 8 reviews match)
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With barely a two-star rating why wouldn't Atlantic Broadband want to address this recurring issue. Very poor customer service. This does not bode well for Atlantic Broadband. As soon as I can I am making a change i.e. go elsewhere. Atlantic Broadband does not care...
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1.3
Product
Atlantic Broadband Customer Care
I didn't like
  • Internet service
  • Long on hold times with their customer service center
  • All of it
#1167811
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I am writing this as I am on hold with Atlantic Broadband--again! I have a simple question about my bill and this is the second time I have called. The first time I had to hang up. Right now I have been on hold for 32 minutes!!!!!! Really? As I read these reviews I see...
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Product
Atlantic Broadband Customer Care
#1164484
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If you can actually get one of these mouthbreathers on the phone, then they will do what you need.BUT...you WILL wait hours to speak with someone. I've given a call-back number multiple times...all to have my phone ring a single time...then the call is dead. I was on...
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Anonymous
Steve

Same *** been out 3 weeks been in office a dozen times I have a credit on my account They suckSteve

1.4
Grasonville, Maryland
Product
Atlantic Broadband Customer Care
#1161074
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The wait time to speak to a rep is consistently a half hour or more. I have never been able to speak to a rep simply by making one call, its always after multiple attempts. Even when I have them do a call back, often I never get a call back. When I do get a call back,...
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Anonymous
Allan

I've been on hold now for over an hour and still nobody answers the call.My condo association just signed has a bulk contract with them. I thought Comcast sucked. Apparently A...

Anonymous
Anonymous

worst customer service that i have ever seen,whom ever is in charge of that operation should look for a different position,cause your making customers go else where.i not try...

Product
Atlantic Broadband Customer Care
#1037406
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Just spent 34 minutes and 15 seconds holding the phone trying to get in touch with customer service to report that I am not receiving some of the channels and that others are soundless.Had to hang up after listening to their jingle for more than 30 minutes and an...
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Product
Atlantic Broadband Customer Care
I didn't like
  • Long on hold time to reach customer service
#1021356
Reply to reviews
So I've been an Atlantic Broadband customer for over 9 years paying $200+ a month for their services. Several months ago my condo started providing cable service included in the monthly maintenance so I cancelled my contract with Atlantic Broadband. At the same time...
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Product
Atlantic Broadband Customer Care
#1003446
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Atlantic Broadband Customer Care Review

Phone issues. ..been on hold 1hr 49 min. ...trying to see online if you have issues in Altoona, but no no...you don't update problem areas. ....no Option to leave call back? Really! .....no direct chat, or email options straight to YOU. ..REALLY JUST WANT TO KNOW WHAT IS UP. ......TERRIBLE
Product
Atlantic Broadband Customer Care
#975124
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Been on hold for over 45 minutes. Atlantic broadband is worse than Comcast customer service. I didn't think that was even possible.
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Anonymous
Fed up

I have been without email service since 6 pm Tuesday evening, it is now 6:30 on Thursday. Have not been able to log on at all. Web site says this problem is sporadic, not tr...

1.0
Product
Atlantic Broadband Customer Care
#918282
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