Product: Atlantic Broadband Internet Service Clear all filters (0 of 17 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Since Metrocast became Atlantic Broadband my service has been TERRIBLE!!!!!! All the 10 plus years with Metrocast, my service was always excellent and their customer service was great. NOW with Atlantic BB my internet signal and speeds are terrible, and I have random...
Read more
1.0
Product
Atlantic Broadband Internet Service
I didn't like
  • Terrible service and failure to keep promises
#1390673
Reply to reviews
Show

Atlantic Broadband - Worst ISP I've ever had

We have only internet with ABB, when it works anyway. Normally get about 35/15 for our 75/15 service, drops at least once a week, often more, sometimes for days. Had a tech out 3 times so far every time there is no problem so there's a $50 fee and it stops working again the next day. Takes between 30-60 mins to get through on the phone, calls are never returned. We have no other options beyond DSL so they of course don't care.
1.8
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Atlantic Broadband Internet Service
#1383414
Reply to reviews
My bill was due on Sept. 11th, 2018 and on Sept. 10th I paid the full amount via their website. You'd think I'd be fine, right? Well, 2 weeks later ( sept 29) I get a bill that reads PAST DUE STATEMENT claiming I owe $200.00. One of the adjustments is the Sept. 10th...
Read more
2.1
Product
Atlantic Broadband Internet Service
#1370382
Reply to reviews
Everything about this place is garbage. The quality sucks the internet sucks. The custom service sucks. The install was *** They gave me a 3 hour window 3 days in a row. And they didn’t make it until day 3 and after having them for 6 months and getting a new debit card...
Read more
1.0
Product
Atlantic Broadband Internet Service
#1367466
Reply to reviews
yes- i am currently a very unhappy customer of atlantic BB. I have been since I first met them. right now I am the victim of internet fraud; am being harassed on a daily basis via my ABB phone system, outright demands for me to pay them sums of $$ on some arrangement-...
Read more
Product
Atlantic Broadband Internet Service
#1316888
Reply to reviews
Show

Atlantic Broadband - Internet and Cable down for second day in a row

No Internet or cable service for the second day in a row in Miami. I run two businesses from home, this is unacceptable.
Product
Atlantic Broadband Internet Service
#1117159
Reply to reviews
I mean over the course of several weeks my family and I were forced to deal with Atlantic Broadband, and it has not been pretty. The router i currently have is terrible and im afraid it could possibly overheat and fry or possibly make a burn mark on the the table it is...
Read more
2.0
Product
Atlantic Broadband Internet Service
I didn't like
  • All of it
#1111959
Reply to reviews
Atlantic Broadband - Atlantic Broad Band has not regulators... no one is above them.
*-20Who is protecting customers from this type of abuse?Customers work a lot to pay for their bills. Customers do not have time to spend hours on the phone waiting for someone to understand their frustrations with the services. If you as a customer don't pay... they...
Read more
2.1
North Bay Village, Florida
Product
Atlantic Broadband Internet Service
I didn't like
  • Having to wait one hour and half to be attended on the phone
#1036547
Reply to reviews
ATLANTIC BROADBAND IS NOT PROVIDING AT LEAST 50 MB PER SEC IN DOWNLOAD SPEED. THEY 'RE INTERNET DOWNLOAD HAVE BEEN 512KB / 525 KB PER SEC. AT OTHER TIMES ATLANTIC BROADBAND INTERNET SPEEDS HAVE BEEN 4.5 MB P/SEC OR 4.8 MB P/SEC. I TOLD THEM THAT THEY INTERNET WAS NOT...
Read more
Product
Atlantic Broadband Internet Service
I didn't like
  • Poor slow internet connection spped
  • Long on hold times with their customer service center
#978665
Reply to reviews
Do NOT buy Atlantic Broadband for internet. The service which they provide is terrible. They promise you high-speed internet up to 60 mbps but the most I get a lot of the time is around 10 mbps. Internet is always going down too. Awful customer service. I was on hold...
Read more
Product
Atlantic Broadband Internet Service
#937312
Reply to reviews