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yes- i am currently a very unhappy customer of atlantic BB. I have been since I first met them. right now I am the victim of internet fraud; am being harassed on a daily basis via my ABB phone system, outright demands for me to pay them sums of $$ on some arrangement-...
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#1316888
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Atlantic Broadband - Terrible Customer Service

Rude customer support. Not reliable service! I will definitely stay with Verizon for my Internet. Miss MetroCast! Already outage with Atlantic Broadband, called customer service and all they know it is an outage. Perfect weather so what is the problem? They don’t know!!! How frustrating! No discount on service either for our inconvenience!
#1316223
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I am a new customer with this company had their services about a week now and already been treated bad,by the sales people,they are very rude,disrespectful and nasty,they took off the channels i am paying for in my bundle package and when i call they tell me i can not...
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1.0
#1309483
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Atlantic Broadband - Commercial

Commercial with older woman pushing a walker is the ultimate in poor taste on so many levels. Exploitation of the elderly is completely out of any merit. Please discontinue this commercial.
Product
#1186577
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Been on hold so long finally hung up. Very poor service. With barely a two-star rating why wouldn't Atlantic Broadband want to address this recurring issue. Very poor customer service. This does not bode well for Atlantic Broadband. As soon as I can I am making a...
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1.3
I didn't like
  • Long on hold times with their customer service center
  • All of it
  • Internet service
#1167811
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I am writing this as I am on hold with Atlantic Broadband--again! I have a simple question about my bill and this is the second time I have called. The first time I had to hang up. Right now I have been on hold for 32 minutes!!!!!! Really? As I read these reviews I see...
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#1164484
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If you can actually get one of these mouthbreathers on the phone, then they will do what you need. BUT...you WILL wait hours to speak with someone. I've given a call-back number multiple times...all to have my phone ring a single time...then the call is dead. I was on...
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Anonymous
Steve

Same *** been out 3 weeks been in office a dozen times I have a credit on my account They suckSteve

1.4
Grasonville, Maryland
#1161074
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Atlantic Broadband - Need to reactivate on my Roku

I am pissed off because I cant' get HGTV to reactivate. The code they gave (60.0002) isn't any good . Please help me.IReally love HGTV. Please email me at, mimiwags827@hotmail.com, with instructions to activate. Best, Paula Wagner
5.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Grasonville, Maryland
#1159345
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Atlantic Broadband - Customer service

Answer the phone been trying for days only for them to shut my internet off.
#1157308
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Atlantic Broadband - Worst Customer Service

Twice this week I’ve waited on hold as a supposedly “priority customer” for over an hour. First, I needed to schedule an appointment. Then, later in the week to activate the TiVo box, which I thought should be automatic with th installation!!! Terrible customer service! Very unhappy with this company, but it serves our condominium. Will try to get that changed!!!
1.8
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1127150
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