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Since Metrocast became Atlantic Broadband my service has been TERRIBLE!!!!!! All the 10 plus years with Metrocast, my service was always excellent and their customer service was great. NOW with Atlantic BB my internet signal and speeds are terrible, and I have random...
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1.0
I didn't like
  • Terrible service and failure to keep promises
#1390673
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We have only internet with ABB, when it works anyway. Normally get about 35/15 for our 75/15 service, drops at least once a week, often more, sometimes for days. Had a tech out 3 times so far every time there is no problem so there's a $50 fee and it stops working...
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1.8
#1383414
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Atlantic Broadband - Worst service ever!!!

This company is a joke. No customer service what so ever. On hold 2 hours still no answer. I’m paying 5 times more than new customers. How is that. Total rip off with no regards to customer service. Hate hate hate this company. Avoid if at all possible.
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
Style and Design
Value for money
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Grasonville,Maryland
#1382551
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everyday there is a problem either with the phone, internet or tv. if one works the other does not. I've send several emails with no reply. guess Atlantic Broadband think they are the only providers in this area. let me bring them back to reality and tell them there...
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#1377932
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My bill was due on Sept. 11th, 2018 and on Sept. 10th I paid the full amount via their website. You'd think I'd be fine, right? Well, 2 weeks later ( sept 29) I get a bill that reads PAST DUE STATEMENT claiming I owe $200.00. One of the adjustments is the Sept. 10th...
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2.1
#1370382
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Everything about this place is garbage. The quality sucks the internet sucks. The custom service sucks. The install was *** They gave me a 3 hour window 3 days in a row. And they didn’t make it until day 3 and after having them for 6 months and getting a new debit card...
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1.0
#1367466
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We had great service with Charter Communications for the first few years living in the Cumberland, MD area. ABB bought the local service. For about 10 years it was all good with no complaints. We had telephone, cable and Internet with them. Then about 5 years ago the...
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1.6
I didn't like
  • Terrible service and failure to keep promises
#1357970
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yes- i am currently a very unhappy customer of atlantic BB. I have been since I first met them. right now I am the victim of internet fraud; am being harassed on a daily basis via my ABB phone system, outright demands for me to pay them sums of $$ on some arrangement-...
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#1316888
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Atlantic Broadband - Terrible Customer Service

Rude customer support. Not reliable service! I will definitely stay with Verizon for my Internet. Miss MetroCast! Already outage with Atlantic Broadband, called customer service and all they know it is an outage. Perfect weather so what is the problem? They don’t know!!! How frustrating! No discount on service either for our inconvenience!
#1316223
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I am a new customer with this company had their services about a week now and already been treated bad,by the sales people,they are very rude,disrespectful and nasty,they took off the channels i am paying for in my bundle package and when i call they tell me i can not...
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1.0
#1309483
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