Latest review first
I complained about my bill in August. I was told there were new programs and I would be put on one of those which would save me about $60 per month for the most awful service imaginable. They still have not changed my bill. Its January of the following. Their customer...Read more
North Bay Village, Florida
I didn't like
Atlantic Broadband - NEW SERVICE
I have a new construction home and it has been extremely hard to get service. The entire process sucks. I wish that there was another ISP in town because I would get them.
Atlantic Broadband - High Def Issue
Suddenly one of my TV's has the high def channels but the programs are no longer being broadcast in high def, instead they are on a reduced size screen. Called the customer service and after being on hold I was redirected to different people and was put on hold each time. after 45 minutes on the phone with these people they had no idea how to solve the problem. Terrible service plus constant price increases.
Since Metrocast became Atlantic Broadband my service has been TERRIBLE!!!!!! All the 10 plus years with Metrocast, my service was always excellent and their customer service was great. NOW with Atlantic BB my internet signal and speeds are terrible, and I have random...Read more
I didn't like
- Terrible service and failure to keep promises
Atlantic Broadband - Worst ISP I've ever had
We have only internet with ABB, when it works anyway. Normally get about 35/15 for our 75/15 service, drops at least once a week, often more, sometimes for days. Had a tech out 3 times so far every time there is no problem so there's a $50 fee and it stops working again the next day. Takes between 30-60 mins to get through on the phone, calls are never returned. We have no other options beyond DSL so they of course don't care.
Atlantic Broadband in Grasonville, Maryland - Worst service ever!!!
This company is a joke. No customer service what so ever. On hold 2 hours still no answer. I’m paying 5 times more than new customers. How is that. Total rip off with no regards to customer service. Hate hate hate this company. Avoid if at all possible.
everyday there is a problem either with the phone, internet or tv. if one works the other does not. I've send several emails with no reply. guess Atlantic Broadband think they are the only providers in this area. let me bring them back to reality and tell them there...Read more
My bill was due on Sept. 11th, 2018 and on Sept. 10th I paid the full amount via their website. You'd think I'd be fine, right? Well, 2 weeks later ( sept 29) I get a bill that reads PAST DUE STATEMENT claiming I owe $200.00. One of the adjustments is the Sept. 10th...Read more
Everything about this place is garbage. The quality sucks the internet sucks. The custom service sucks. The install was *** They gave me a 3 hour window 3 days in a row. And they didn’t make it until day 3 and after having them for 6 months and getting a new debit card...Read more
We had great service with Charter Communications for the first few years living in the Cumberland, MD area. ABB bought the local service. For about 10 years it was all good with no complaints. We had telephone, cable and Internet with them. Then about 5 years ago the...Read more
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