I am writing this as I am on hold with Atlantic Broadband--again!I have a simple question about my bill and this is the second time I have called.
The first time I had to hang up. Right now I have been on hold for 32 minutes!!!!!! Really? As I read these reviews I see a recurring theme.
Wait time. Isn't anyone taking responsibility for this within the company? Is this being addressed? You can do better than this for your customers.
Does anyone care enough to address this?
When your customers give you a clear message--who in your company responds?I am in customer service and I can tell you that I would be concerned.
Review about: Atlantic Broadband Customer Care.
Reason of review: Poor customer service.